Delivery Information
Under £55
Standard Delivery (2-3 Day DHL Service) - £3.99
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Over £55
Standard Delivery (2-3 Day DHL Service) - FREE
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Please note - Cut off time for Next Day Delivery is 3pm - if you select this option after then, it'll be packed the next working day and sent on that service.
Orders placed on a normal working day (Mon-Fri) before 3:00pm using the next day working day delivery option will usually be dispatched within 24 hours (unless on a Friday, this will then be dispatched on the Monday as priority). For orders placed after 3:00pm or on weekends/bank holidays, we will normally dispatch your goods within 1-2 working days of the order being placed. We will keep you informed about any stock issues which may affect your delivery.
For standard delivery, expect this within 2-3 working days (weekend and Bank Holiday rules still apply).
Please note, working days for delivery are Monday - Friday.
Please note that all quoted delivery times are estimated (these times are estimated because we use 3rd party couriers to deliver your order, and any problems they may have are unfortunately beyond our control). The estimated delivery times also exclude weekends and bank holidays. While we do our very best to fulfil our delivery times, we cannot be held responsible for any delays that are beyond our control.
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Delivery Address
For Credit/Debit card purchases, orders can only be shipped to the card-holders Billing address unless Visa / MasterCard SecureCode / 3D-Secure is used. You may wish to have your goods shipped to a different address than the card-account billing address. For these circumstances, we use Verified by Visa / MasterCard SecureCode / 3D-Secure to verify that you are the named card-holder. This policy is to help prevent card fraud and theft.
When you first reach the address-entry page during the Checkout procedure, only the Billing address fields will be editable. If you wish to have your goods shipped to a different address to the Billing address then you must first confirm that you WILL use Verified by Visa / MasterCard SecureCode / 3D-Secure when prompted to do so during the payment procedure. By ticking the check-box to have your goods shipped to a different address to the Billing address, you also confirm that you WILL enter your Verified by Visa / MasterCard SecureCode / 3D-Secure password (or part thereof) during the payment procedure when instructed to do so. If you do not have a Verified by Visa / MasterCard SecureCode / 3D-Secure password set up on the card-account, then you agree to set one up when invited to do so.
If you tick the check-box to confirm that you will use Verified by Visa / MasterCard SecureCode / 3D-Secure but then fail to do so, we will refund any money paid and immediately cancel your order. This policy is to help prevent card fraud and theft.
SEXTOYSONLINE.SHOP is not to be held responsible for the safety of ordered goods against theft or damage in any circumstance which the customer changes the delivery details after confirming their order, or does not accept the goods in person. For example, customers changing the delivery point to porch/doorstep or leaving goods with a neighbour, this is by no means an exhaustive list. SEXTOYSONLINE.SHOP would advise you to take the delivery in person at all times to ensure the safe carriage of your goods.
Back Orders
On the rare occasion that an item that you have ordered is not in stock, we will place it onto back order for you and keep you up to date. You will have the option to cancel back orders at any time if you would rather not wait.
Tax Charges
All orders placed from within the UK and EU will be subject to VAT at 20%. The prices displayed on this website include VAT at 20%.
Changes to Pricing and Conditions
SEXTOYSONLINE.SHOP reserves the right to change the price of products, delivery charges and free delivery option thresholds at any time without prior notification.